Most Common Attendee FAQ
Founded by veteran event organizers, our team understands the importance of communication with attendees is to a smooth event.
We suggest adding FAQ to the following locations to ensure your attendees are aware of the information:
- Event description
- Splash page design (added as text)
- Email confirmation page
Here is a list of commonly asked questions or FAQ from event attendees. We understand that not all of the below questions may apply to you or your event. Feel free to pick the ones that apply to your event and attendees as well as add more. We believe it’s better to think ahead and try to communicate as much as possible to your attendees beforehand to minimize confusion and customer service questions.
What is your refund policy?
Your answer here. If you do accept refunds, you can let the attendee know that 100% is refunded back to them. Both Sparxo and Stripe do not keep a fee on refunded tickets.
Can I transfer my ticket to someone else?
Your answer here.
Are there ID requirements or an age limit to enter the event?
Your answer goes here.
What are my transportation/parking options getting to the event?
Your answer goes here. We suggest including information on Muni/Bus, public transportation stops, nearby parking garages, and any discounts you may have with shared ride applications like Lyft or Uber.
What can/can’t I bring to the event?
Your answer goes here.
Will there be a coat check?
Your answer here. If you intend to charge for the coat check, we suggest including the price as well as if it is a cash only coat check.
Where can I contact the organizer with any questions?
Your answer goes here.
Do I have to bring my printed ticket to the event?
Your answer goes here. Please note that Sparxo Check-in easily scans tickets shown from a mobile device.
The name on the registration/ticket doesn’t match the attendee. Is that okay?
Your answer goes here.
Is there a dress code for the event?
Your answer here.
Am I able to pay by check as my company does not use a credit card for registration?
Your answer here.